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For cities and countiesYour residents shouldn't wait
Your residents shouldn't wait
three days for a callback.
Small staff. Long phone lines. The same questions about permits, licenses, water bills, and court dates, every single day. FidesGov answers residents on your website in seconds and sorts every voicemail by morning, on hardware your city owns.
Same standard for all
Our service is the same across the board.
It fits to meet your needs, whoever you are. We start where you are, build it on hardware you own, and put it all on one monthly subscription. No two deployments look identical, the standard behind them always does.
Your operation
Configured around how you already run, not the other way around.
Your data
It stays on hardware you own. Nothing leaves the building.
Your intelligence
Owned, not rented. No metered API bills, ever.
The problem
Most cities are not short on effort. They are short on people.
The 4:55pm call
A resident calls about a water bill. Nobody picks up.
Angrier tomorrow
They call again the next day, and the frustration lands on your front desk.
Repeat questions
Clerks spend half the day answering questions the website already covers.
Real work waits
Every hour spent repeating office hours is an hour not spent on the work only staff can do.
What FidesGov handles
The questions that fill your lines, handled.
Anything it can't resolve goes to a staff member, with the full conversation attached. Nobody has to repeat themselves.
Utility billing
Balances, due dates, why a bill went up, and the payment options your city offers.
Permits and inspections
What a permit needs, where an application stands, and inspection requests passed to the right inspector.
Trash and water service
Missed pickups, leaks, and outages, captured with the address and routed to the crew.
Code enforcement
Complaints taken down with the location and details, handled under your city's guidelines, then sent to the right officer.
Public records requests
Requests logged and routed the day they come in, so the clock is never a surprise.
Licenses and renewals
Business, pet, and local alcohol permit steps, plus marriage licenses for counties: requirements, fees, renewal dates, and where an application stands.
Municipal court
Citations, fines, payment options, and court dates.
Records and certificates
Birth and death certificates: what to bring, what it costs, and how to request one.
Parks and animal services
Facility rentals, program sign ups, lost pets, and animal complaints routed to the right team.
County services
Property tax, vehicle registration, and voter information, for counties that offer them.
City information
Office hours, council meeting dates, agendas, and how to sign up for public comment.
Why owning it matters for a city
Resident data stays in city hall.
It runs on city owned hardware, behind your firewall. Nothing goes to a vendor's cloud. Every voicemail and website chat is logged on your own hardware, so a public records request takes minutes, and you decide how long records are kept. One fixed cost fits your budget cycle, with no usage bills that grow every year.
Your phone line stays as it is. FidesGov works from the voicemails and call records your system already produces.
A day in city hall after FidesGov
Your staff get their afternoons back.
FidesGov is the TechFides service desk for government. It answers residents on your website and turns every voicemail into a sorted, routed request, on hardware your city owns.
Explore FidesGovAnswers any time
Residents get answers on your city website, including weekends and storm days.
Every voicemail sorted
Transcribed, sorted, and routed to the right department, with a text receipt to the resident.
Mornings that start ready
Clerks start the day with sorted requests, not a full voicemail box.
Private, and never unsupported
Heartbeat keeps watch without seeing your data.
Private AI raises a fair question: if we can't see your system, how do we support it? A small agent on your hardware checks in with us every few minutes and reports one thing: is the system healthy?
What it sends
Health signals only. Disk, memory, whether the AI is running, and software versions.
What it never sends
Resident data, call records, or documents.
What it means for you
If something starts to fail, our team knows before your staff do, and the fix starts right away.
Start with the full picture
AI Readiness 360, before a citywide rollout.
In 15 days, leadership, IT, operations and compliance answer the same structured assessment across strategy, data, technology, operations, governance, and people. No access to your systems is needed. You get a maturity scorecard, a risk profile, and a priority roadmap, so you know where FidesGov fits first and what else needs attention.
Learn about AI Readiness 360How it works
Three steps to a working pilot.
The pilot is priced on the size of your city and the scope of the service. If it doesn't earn its place, you walk away. If it does, you expand department by department.
Step 1
Pick one service
Utility billing, permits, or service requests. Start where the phone rings most.
Step 2
We build it on hardware your city owns
In city hall, behind your firewall, set up around how your departments already work.
Step 3
We run it for 90 days and measure it
Voicemails handled, website questions answered, time to response, staff hours returned. You see the numbers every week. Heartbeat keeps watch the whole time.
Pilot partners
Now selecting city pilot partners.
We are taking a small number of cities as FidesGov pilot partners. Start with one service and see the numbers in 90 days.
Questions
Questions we hear from city leaders
Who can see our data?
Only your city. FidesGov runs on your hardware, behind your firewall. TechFides has no access to your files or your call records.
How do you support a system you can't see?
Through Heartbeat. A small agent on your hardware checks in with us every few minutes and reports one thing: is the system healthy? Disk, memory, and whether the AI is running. No resident data, no call records, ever. If something starts to fail, we know before your staff do.
Do we have to change our phone system?
No. Your line and your staff stay exactly as they are. FidesGov works from the voicemails and call records your system already produces. Answering calls live is a later step, only when you want it.
What if it gives a wrong answer?
It answers only from information your staff approve: fee schedules, office hours, and policies. Anything outside that becomes a ticket for a person.
How long until it's live?
It depends on the service and the size of your city. We set the timeline with you before the pilot starts, with fixed milestones.
What does the pilot cost?
It's priced on your size and the scope of the service. One flat cost, no usage bills. You know the number before you sign.
Your AI, your way
Not set on owning it? We still work with you.
Owning your AI, on hardware you keep, with data that never leaves the building, is what we're known for. If that's not your path, we'll build it your way, drawn around your risk and budget, not our preference.
Private & sovereignHybridPublic AI, done right
We'd be thrilled to have you on the journey.
We serve a wide range of industries. Our goal is to serve you. We earn it once, after that, your results do the talking.
Not sure you're a fit? That's what the call is for. One conversation usually answers it.